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Is vague the new grey in PR?

June 22, 2010 By: Robert Zarywacz Category: Public Relations

Is it the hot weather or is there another reason for a plague of vague press releases?

Lately, as part of my journalist role, I’ve been receiving a lot of press releases that not only miss the occasional detail but sometimes the entire story: awards to companies for something or other, presentations to an individual who worked for a couple of organisations, a financial services provider supplying . . . financial services.

Now, every journalist has specific interests and what’s interesting about the role is discovering a nugget about the topic or area you cover. I enjoy picking up the phone to find out more about a story, but not to dig out the basic details so I can figure out whether it’s interesting or not.

These press releases have come from press offices of UK government agencies and business organisations as well as from private companies. Does it matter?

Well, clients are paying fees to PR agencies and employers paying staff to produce and distribute these press releases when a lot businesses now promote themselves very effectively. Last week, I suggested an idea for a photo to accompany a company’s press release and the next morning I received a high quality image from them by email. There was no PR agency involved and I didn’t receive a tiny 72dpi, badly posed image, like the government agency sent.

If that’s the case, why use a PR agency or corporate marketing professional? Why not do it yourself?

I see it as a warning to anyone in PR, marketing and communications to sharpen up and provide the value that clients and employers expect . . . or perhaps they won’t want to pay for us any more.

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Are they interested in what you’re interested in?

June 02, 2010 By: Robert Zarywacz Category: Communicating, Public Relations

When you’ve got something you want to tell the rest of the world, it’s easy to rattle on enthusiastically about what you find interesting, usually something of great value to your business. But how do you know if a journalist or editor will find it interesting too?

Even large organisations and public relations agencies sometimes forget to ask this.

A call to a journalist, if they’re accessible, can confirm what, if anything, will interest them in your story, while familiarity with a publication can help you to tailor your press release, article or other news snippet to its specific readership.

If you’re managing your own PR, you can do this yourself. If you pay an agency, make sure that they are tailoring releases to targeted media.

It’s worth doing, as if you’re going to send out press releases, or pay someone else to write and send them out, you’ll get better value for money if your news has a chance of actually being published.

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Was it 25 years ago I first published marketing material online?

June 01, 2010 By: Robert Zarywacz Category: Communicating, Web & Online

In 1985 British Airways promoted me to the grand position of Sales Information Officer. What did that mean? I don’t think anyone knew. I wasn’t sure myself.

In fact, we were a small department, a colleague and I, who had been recruited to develop the BA Prestel site into an online catalogue. Prestel was the British Telecom videotext system (like Ceefax and Oracle) but more flexible and responsive. 95% of UK travel agents used it to book package tours. BA decided that, as agents already used the system, it should develop its own site to sell scheduled air travel services to agents.

And so we set about developing what grew into a 7,000-screen online brochure with full details of the product illustrated by heavily pixelated diagrams and illustrations. I spent months creating fares tables and editing fare rules for every fare BA sold for travel from the UK to its worldwide destinations. I think the fares section ran to 2,000 pages.

An article in BA's TOPICall magazine from way back in 1985.

What seemed amazing at the time was to be able to upload pages from our PC network (an IBM AT PC with a 20MB hard disk linked to two twin-floppy IBM XT PCs) via modem down an ordinary telephone line. It seemed magical that one second the page was on my PC and the next it was accessible for anyone to view on Prestel.

It all seemed so exciting. People could even send us messages, which we printed off on a thermal printer.

But Prestel was not the way forward. Few in the airline saw its potential and both my colleague and I eventually moved to other jobs in BA.

We had been 10 years too early. Later, as the internet developed and web sites appeared, I realised that we had built a massive web site before anyone knew what it was.

I also learned a lot about writing for the small screen, on-screen attention spans and other tips that would stand me in good stead as the world moved online.

It may have been crude compared with today’s technology, but it was exciting for us as we made the rules up as we went along.

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