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Archive for ‘Public Relations’

Make it easy

December 09, 2010 By: Robert Zarywacz Category: Communicating, Copywriting, Public Relations, Social media No Comments →

With businesses pumping out so much information in press releases, newsletters, blogs and tweets, how much of it is clear?

Clarity is important when readers have so much to read. If they can’t understand something, it needs to be very important for them to take the time to re-read it or contact you for clarification. Most likely they won’t bother and will move on to the next item, possibly from a competitor. If that is easy to read and understand, you’ll have lost out.

When you’re close to your business, you understand the complexities: how everything fits together. It won’t be so clear to someone who doesn’t know your business. Often, people give up if they find something confusing.

Sometimes it isn’t necessary for customers to know about complex issues which are important to the internal processes of your business. If that’s the case, don’t mention them or you’ll add unnecessary complexity.

Where you do have to mention complexity, such as different brands or subsidiaries dealing with different products or services, make sure that these are explained clearly. If not, customers won’t know who to contact about what and they could feel it is easier to go to a competitor.

Why am I writing this? Because I am trying to write about a company which appears to have a similar sister company offering a similar product and I have had to ask them to clarify the set-up. Not everyone would bother to ask.

You must read this!

October 21, 2010 By: Robert Zarywacz Category: Public Relations No Comments →

Why? Who says so?

I don’t like people or organisations to order me about, trying to bully me into doing things because they think I should. Yet more and more communications I receive from organisations, especially those in the public sector, say that businesses “must” or “should” take some particular action.

Now, there’s often a very good reason why businesses ought to consider doing some of these things, but it’s up to them to make their own decisions.

If these (possibly) well-intentioned organisations really want to help businesses, they are more likely to succeed by engaging with them, establishing a dialogue and persuading rather than patronising them.

Perhaps it’s because some of these organisations are being abolished and many having their funding reduced that they feel the need to throw their weight about to establish or maintain their authority. Interestingly, these communications are often issued via public relations agencies who ought to know that annoying an audience can wreck any chance of getting them to take a specific action.

With public sector organisations expected to be more effective on smaller budgets, treating audiences with some respect could improve their performance at no extra cost.

And if you’ve read this, thank you. We’d never really order you to do anything.

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Improve your PR results with basic research

July 29, 2010 By: Robert Zarywacz Category: Public Relations No Comments →

My work as a freelance journalist constantly reminds me what businesses should and should not do to get press coverage.

Above all, the simplest thing anyone can do is find out the right person to receive a press release on a specific topic.

What surprises me is that even though direct dial telephone numbers and email addresses of journalists sometimes accompany articles they write, many people don’t think to look for these. How do I know? Because inappropriate press releases are often forwarded by one journalist to another.

Now, if you’ve spent 30 minutes, an hour, two hours or however long writing a press release – time that could have been spent earning money from your customers – it makes sense to ensure that it gets to the right person.

I’m a forgiving soul and look at most material I receive, but not everyone is.

So before you send: look for the right person, find out their contact details and address the press release to them personally.

Does it work? Yes, because many people are doing this and get through direct to me. It’s a good start because I know they have put some thought into what they’re doing, so probably have a good story to tell. They have established my interest.

I would also recommend researching target publications before starting to write a press release, because then you will know what type of articles they tend to publish and can tailor yours to suit their style.

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